VISITOR FAQs

How do I get a ticket?

You can book online or at the ticket office, but we recommend booking online in advance to secure your preferred time as we only allow a limited number of visitors into each session and popular times sell out.

What age group is this for?

Sugar Republic is aimed at grown-ups (because why should kids have all the fun?) but there’s no age restriction as long as you love Sugar! Children under 16 must be accompanied by an adult at all times. Adults accompanying children will need their own ticket. 

How long will my visit take?

Your ticket is for one hour, which is about how long it takes to see all the awesomeness. 

Do I need to be vaccinated to enter?

Each of our events has its own entry policies to comply with state public health orders. You'll find this information on the ticket page when you choose your date.

Can I cancel or change my booking?

If you are unable to attend you can transfer your ticket to another session through Eventbrite, or transfer it to another person up to 24 hours in advance. Bookings are not refundable for any reason.

What should I bring?

Bring your ticket (on your phone is fine), your phone/camera and your sweet self.

If you're planning to take lots of photos, consider bringing some props or outfit changes. Some of the experiences may require that you remove your shoes so please wear socks or tights.

Also, please do not bring food, large bags or bulky items as they are not allowed in the event.

Is photography allowed?

Personal photography and video is most definitely encouraged, the more the merrier! Please note that selfie sticks and tripods are not permitted.

Product/commercial photo shoots are also strictly NOT allowed, unless by prior agreement. Please do not bring products with you to shoot at Sugar Republic. Please email us to book a commercial shoot.

Are pets allowed?

No. With the exception of Guide Dogs and Assistance Dogs, pets are (sadly) not allowed.

Is the event wheelchair accessible?

The building and spaces are almost all wheelchair accessible, but please note that some activities and rooms may not be suitable for people with disabilities. If you have any questions before your visit please email us. Please note that our Sydney location at The Rocks does not have wheelchair access to the upper floors.

Can I bring a pram?

Prams/strollers are not permitted inside the exhibit and will need to be left in the foyer area at your own risk.

What are you doing to prevent the spread of COVID-19?

Complying with all public health orders, we have strict limits on the number of visitors and a regular cleaning program to ensure the safety of our guests. Please click here for full details.

Is there concessionary and companion pricing?

We don’t have concessionary pricing. Holders of a Companion Card may bring a companion in at no charge (the card holder must purchase a ticket).

Can I bring my own food and drink?

Food and drink are not allowed in.

Is it going to be amazing?

You have no idea!

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